Return Policy for Zevar Story
At Zevar Story, we want you to love every piece of artificial jewelry you purchase. If for any reason you’re not completely satisfied, we’re here to help!
Return Eligibility
- Timeframe: You have 30 days from the date of receipt to initiate a return.
- Condition: Items must be unused, in their original condition, and in the original packaging. Returns that show signs of wear, damage, or missing components may not be accepted.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns on earrings or any item that has been worn.
How to Initiate a Return
- Contact Us: Email our customer service team at [customer service email] with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and further instructions.
- Pack Your Item: Securely pack the item in its original packaging to prevent damage during return shipping.
- Ship It Back: Return the item to the address provided in your return authorization. We recommend using a trackable shipping service or purchasing shipping insurance.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
- If you wish to exchange an item for a different size or style, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about your return or our policy, please reach out to our customer service team at [customer service email] or call us at 9212112593.
Thank you for choosing Zevar Story!